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The application process begins with creating your personalized account on the official HELSB e-Portal. This account will be your command center for your loan application.
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Visit the HELSB Portal: [https://portal.helsb.gov.zm](https://portal.helsb.gov.zm) and click **'New on our platform? Create an account'**. Fill in the following details accurately: **NRC** (Your valid National Registration Card number), **Your Name** (Your full name as per NRC), **Phone** (Valid ZM (+260) phone number), **Email** (Valid email address), **Access Pin** (Choose a 6-digit PIN, which must be exactly 6 digits), and **Confirm Pin** (Re-enter the 6-digit pin). After entering details, click **Next**.
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On the **'Profile Information'** screen, you must upload a clear, recent photo of yourself. **Unclear images will result in application rejection.** File Requirements: [Format: PNG or JPEG] [Maximum Size: 8MB]. Click **Next** to proceed.
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The final step in account creation is on the **'Select Plan'** page. Select account type: Choose **'New Student'** (Seeking loan or scholarship award). Review the Terms and Conditions and click **'Accept'**. Finally, click **'Submit'** to complete your account registration. (A secret PIN will be sent to your email address/phone number as confirmation.)
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Once your account is created, log in to begin filling out the mandatory sections of your application.
Use your newly created credentials to log in and secure your account: **Sign In** by entering your **USERNAME** (NRC, Email, or phone number) and **PIN** (The 6-digit pin). Navigate to the Registration section and use the **One-Time Password (OTP)** sent to you to **Verify Phone and Email**. This step is crucial for future communication.
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You will see this dashboard telling you to register in order to apply. Please click Register Now
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Ensure both your phone number and email address are verified before clicking the green button labeled "**Click to register**".
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Accurately fill in your personal details, including but not limited to: Full Name, NRC, Date of Birth, Contact Details, District of Residence, and Disability status (if applicable).
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You must provide comprehensive details for your primary guardian or next of kin. This information is critical for establishing **socio-economic vulnerability**. Please provide the following:
* Full Name * **NRC** * Relationship to applicant * Gender * Occupation * Phone Number * Address
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Provide your academic qualifications as required by the HELSB criteria: Select and provide details of your **Last School**, **Exam number**, and results per subject. Enter results (e.g., Grade 12 certificates or tertiary qualifications). If GCE results are considered, indicate the first school and first year when you wrote your G12 exams.
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Please upload the following documents:
* Your certified **National Registration Card** * Your guardian's **National Registration Card** * Your statement of results * Any other supporting documents
The final phase involves uploading supporting documents and authorizing the application fee.
Upload clear and **certified** supporting documents. Ensure all files meet the specified size and format (usually PDF or JPEG): Certified NRC (front and back), Certified Guardian's NRC, Certified Academic Transcripts (Attach GCE and Grade 12 Certificate on one document if applicable), Acceptance Letter (if applicable), Certified Disability Certification (if applicable), Passport photo (does not need to be certified), and Other supporting documents for vulnerability proof.
The final steps secure your application submission: 1. **Apply for the Loan:** Go to the **'Loan Application'** section, select the University you want to apply to, fill in the required fields, and review your application. 2. **Pay K100 Application Fee:** Enter your **Airtel mobile number**. A prompt will appear on your phone to enter your PIN to authorize the payment. **Fee: ZMW 100.00** (Non-refundable). Once payment is successful, your application is submitted.
Your process is complete. Regularly monitor your application status. You will receive updates via your dashboard and through the verified email/SMS. Be Guided Accordingly.
While waiting please join our whatsapp channel where we will give you all the updates! https://whatsapp.com/channel/0029Valylhw5K3zaUvBa221w For up to date information please visit official HELSB site on https://helsb.gov.zm
